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Why Banks Need a Point of Sale System to Keep Merchants?

Content:

When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant.

Customer preferences call-in order Vs Online orders

Benefits of Online Ordering

According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back.

Cons to Online Ordering

Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush.

Benefits of Call-in & Call Center Ordering

Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs.

With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them.

Cons to Call Center Ordering

Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur.

When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours.

Relevant Blogs:-

Online Ordering, What Happens if I Don’t Offer It?

Online Ordering - Why Restaurants Should Start Now

Why Your Restaurant Needs an Online Ordering System

Text Content:

When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant.

Customer preferences call-in order Vs Online orders

Benefits of Online Ordering

According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back.

Cons to Online Ordering

Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush.

Benefits of Call-in & Call Center Ordering

Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs.

With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them.

Cons to Call Center Ordering

Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur.

When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours.

Relevant Blogs:-

Online Ordering, What Happens if I Don’t Offer It?

Online Ordering - Why Restaurants Should Start Now

Why Your Restaurant Needs an Online Ordering System

Stripped Content: When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant. Benefits of Online Ordering According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back. Cons to Online Ordering Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush. Benefits of Call-in & Call Center Ordering Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs. With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them. Cons to Call Center Ordering Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur. When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours. Relevant Blogs:- Online Ordering, What Happens if I Don’t Offer It? Online Ordering - Why Restaurants Should Start Now Why Your Restaurant Needs an Online Ordering System Word Count: 643 Estimated Reading Time: 3 Minutes

Why Banks Need POS
Why Banks Need POS

If you are a bank selling merchant services and facing the harsh truth of losing your customers, you need to rethink the whole process…

As research shows, banks appear to be losing more customers to financial technology companies such as full-service POS providers. One of the main reasons for this is that traditional banks are lacking in improving consumers’ digital experience. But luckily, cloud-based restaurant operating systems such as Linga rOS® help banks move their classic payments proposition to their merchants into a new digital world of apps and services.

Let’s see some numbers:

  • According to the Accenture report, global investment in financial technology ventures tripled to $12.21 billion in 2014, clearly signifying that the digital revolution has arrived in the financial services sector.

  • The global point of sale (POS) terminal market size is expected to grow from $62 billion in 2018 to $108 billion by 2025, according to a recent report by Grand View Research.

  • According to an Accenture study that surveyed more than 131,000 consumers in 22 countries, found that digital channels are the preferred means of purchasing banking products, with the share of purchases via such channels rising by 2% to 16% points from 2017.

  • According to Bain’s 2019 global customer loyalty in retail banking report, 75% of consumers between 18 and 24 said they would use a banking product offered by an ‘established’ tech company.

  • In a late 2018 study, Citizens Financial Group found that 76% of consumers surveyed said that they are more likely to make a retail purchase if a payment plan backed by a “simple and seamless point-of-sale experience” is available.

Growth of POS financing is an opportunity

Merchants, especially small and medium-sized businesses, are looking for business solutions rather than merchant accounts. Considering the shift from traditional payment services provided by banks to digital services, banks can benefit from the growing demand for smart POS systems.

How Linga rOS® can help your bank to keep your customers long term while increasing the loyalty to your bank

Linga rOS®, the world’s first complete restaurant operating system based on cloud technology, offers a true one-stop solution for merchants with a catalog of products designed to run a successful restaurant franchise.

  • Merchants are looking for a partner that can help them overcome business challenges. Providing a full spectrum solution with integrations such as point of sale, easy online ordering, self-service kiosk, loyalty&reward program, inventory management, KDS, customer display, waitlist, central kitchen & warehouse, caller ID, simple scheduling, call center, and text alerts, Linga rOS® is an innovative response to the demand for a one-stop solution for restaurant owners.

  • Each merchant type has different priorities. Linga rOS® can adapt to businesses of all sizes and kinds (Franchises, quick services, full services, and pizzerias).

  • Merchants can increase customer engagement by tracking customer data and loyalty programs. Linga Loyalty allows merchants to recognize customer loyalty automatically and helps them build a stronger bond with their customers.

  • Merchants can improve the productivity of their business with a fast and reliable restaurant operating system. Features such as easy stocking, fast ordering, effective employee scheduling, analytics & reporting, and 24/7 support help merchants run a successful franchise without getting overwhelmed.

  • Merchants prefer simple and secure payment processing. Linga Pay offers businesses fast, easy, and secure payment processing services with EMV and PCI compliant programs and hardware.

  • Merchants want their customers to keep coming back to their stores. For better customer experience, Linga rOS® offers an enjoyable and secure customer display.

  • The cloud-based system that is updated monthly and accessible anywhere at any time, helps merchants manage and grow their business easily.

Merchants are demanding more from their banking services. And they dream of a centralized system in which includes multiple platforms only designed for their business type. Linga’s complete rOS® ecosystem and white label partnership program could be the best opportunity for your bank to shift to the digital world and keep your customers long term.

Benefits to White Labeling with Linga

Whether you are an advisor looking for a trustworthy partner to refer your clients to a sales organization or have an aspiration to build your brand, you can be a part of our white label program to improve your business and strengthen your network.

  • You can develop and maintain your internal and external brand identity.
  • You can manage your own merchant accounts and control your profits.
  • You can focus your resources on building your brand and client base.
  • You can empower your network with the latest and most sophisticated restaurant and retail operating systems available.
  • You can easily access support and sales resources, training materials, videos, webinars, and more.

If you work with small or medium-sized businesses and want to help improve the in-store experience for digital-savvy consumers, Linga ROS provides all the right solutions to your needs.

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