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Meet the world’s first complete cloud-based operating system for restaurants: LINGA rOS®

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When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant.

Customer preferences call-in order Vs Online orders

Benefits of Online Ordering

According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back.

Cons to Online Ordering

Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush.

Benefits of Call-in & Call Center Ordering

Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs.

With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them.

Cons to Call Center Ordering

Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur.

When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours.

Relevant Blogs:-

Online Ordering, What Happens if I Don’t Offer It?

Online Ordering - Why Restaurants Should Start Now

Why Your Restaurant Needs an Online Ordering System

Text Content:

When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant.

Customer preferences call-in order Vs Online orders

Benefits of Online Ordering

According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back.

Cons to Online Ordering

Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush.

Benefits of Call-in & Call Center Ordering

Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs.

With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them.

Cons to Call Center Ordering

Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur.

When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours.

Relevant Blogs:-

Online Ordering, What Happens if I Don’t Offer It?

Online Ordering - Why Restaurants Should Start Now

Why Your Restaurant Needs an Online Ordering System

Stripped Content: When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant. Benefits of Online Ordering According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back. Cons to Online Ordering Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush. Benefits of Call-in & Call Center Ordering Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs. With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them. Cons to Call Center Ordering Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur. When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours. Relevant Blogs:- Online Ordering, What Happens if I Don’t Offer It? Online Ordering - Why Restaurants Should Start Now Why Your Restaurant Needs an Online Ordering System Word Count: 643 Estimated Reading Time: 3 Minutes

Linga rOS Blog
Linga rOS Blog

Relying on the same business model for too long, the main goal for restaurants was to get customers and serve them good food. But now, much more is involved. To hire the best employers, improve the guest experience, and make the best business decisions, restaurants need to adopt appropriate technology which should include front and back-end solutions.

LINGA rOS®, the world’s first complete restaurant operating system based on cloud technology, offers a true one-stop solution for restaurateurs with a catalog of products designed to run a successful restaurant franchise.

Investing in restaurant technology means more revenue

Before explaining what LINGA rOS® is; let’s review the top benefits of investing in restaurant technology.

  • While we live in a fast-paced world, it’s no surprise that we expect every part of our lives to be improved by technology. According to industry statistics in 2019, 73% of diners say that their experience is improved by restaurant technology.
  • 95%of merchants also agree that restaurant technology improves their business efficiency.
  • 32% of diners in America believe that they are still not using enough restaurant technology in their establishment.
  • 58% of diners are now likely to pay using mobile payments.
  • 49% of millennials now prefer electronic receipts over receipts that are printed on paper.
  • According to a Restaurant Tech Study by Hospitality Technology Magazine, 58% of operators are increasing IT budgets this year.
  • Another benefit of investing in restaurant technology is more revenue. It’s reported that diners who place their orders from tech-enabled tables spend 12% more than customers who order from normal tables.

What is LINGA rOS®, and how will it change the restaurant industry?

LINGA rOS® is the first all-in-one, cloud-based restaurant operating system with every feature needed to run a business efficiently. Including a set of integrations such as point of sale, easy online ordering, self-service kiosk, virtual kiosk aka QR-code based menus, loyalty rewards programs, inventory management, KDS – kitchen display system, CDS – customer display system, waitlist, cloud kitchen, warehouse, caller ID, simple scheduling, call center, and text alerts, LINGA rOS® is an innovative response to the demand for a one-stop solution for restaurant owners.

  • Its cloud-based infrastructure is updated monthly automatically.
  • You can access it any time, anywhere, and on any device, in any language and currency.
  • EMV ready and PCI compliant payment processing for a complete solution.
  • It can adapt to businesses of all sizes and kinds such as franchises, quick services, full services, and pizzerias.
  • Cut costs by providing every essential business tool in a single package.

LINGA rOS® Integrations:

Fast, reliable, and integration-ready point of sale system: LINGA POS

Point of sale systems have changed, and restaurants are realizing they need more than just a POS terminal. LINGA POS offers the best enterprise features that restaurants need for online orders, 3rd party delivery integrations, automated inventory, and more.

  • Cloud-based
  • Easy to learn & use
  • Processor agnostic
  • No hidden fees
  • Cash rewards program
  • Offline functionality

Quick & Easy: LINGA Online Ordering

The National Restaurant Association reports that 37% of restaurant operators think that ordering is the most important area for technological development over the next five years. LINGA Online Ordering improves customer service by providing a range of ordering options.

  • Easy and fast set up
  • Branded mobile app
  • Website ordering
  • Online marketing assistance

The Right Way to Reward Customer Loyalty: LINGA Loyalty

Loyalty programs are great for drawing in customers and encouraging repeat business. They’re also great for providing trackable customer data. LINGA Loyalty allows you to recognize customer loyalty automatically and helps you build a stronger bond with your regular customers.

  • Clear and accurate customer insights
  • Customized program
  • Easy on-screen registration

Easy Stocking and Saving: LINGA Inventory

Inventory management systems allow you to monitor your stock levels more closely and help to increase profits. Linga Inventory helps you to budget more accurately and keep track of purchasing patterns.

  • Low stock alerts
  • Real-time kitchen analytics
  • Inventory forecasting
  • Fast data entry
  • User-friendly mobile dashboard

For a Better Customer Experience: LINGA Customer Display

The restaurant industry is all about the guest experience. LINGA Customer Display provides an enjoyable and more secure customer experience while increasing loyalty with an interactive customer display.

  • Customizable display
  • Easy checkout
  • Personalized customer prompt at checkout
  • Easy transition from check out to rewards program
  • Quick and secure payment
  • Tip processing

Less Waiting, More Sales, Happier Customers: LINGA Kiosk

A self-ordering kiosk is the easiest way to add convenience while increasing revenue. LINGA Kiosk helps to handle high volume crowds with modern and user-friendly self serve options that customers are embracing.

  • Easy and convenient
  • Safe and secure
  • Better service
  • Elegant technology

The Best Experience for Busy Restaurants: LINGA Caller ID

LINGA enables a caller ID system that allows you to manage takeout and delivery orders. You can speed up the order taking process to find customers in your database as soon as they call.

  • Know who’s calling
  • Caller dashboard
  • Easy navigation
  • Efficient ordering
  • Fast and accurate

For a Quick and Seamless Welcoming Process: LINGA Waitlist

LINGA Waitlist offers restaurants an easy way to keep track of customers and open tables, making it easier for customers to call ahead and be seated in a more organized manner. It helps you to make the reservation process effective. You can easily organize and filter reservations, text customers, and make life easier for your front-of-house staff.

  • Less waiting
  • Seamless service
  • SMS text alerts
  • Easy use
  • Waitlist reports

The Easiest Way to Start Accepting Payments of All Kinds: LINGA Pay

Payment processing is now more simple and transparent than ever. LINGA Pay offers businesses fast, easy, and secure payment processing services with EMV and PCI compliant programs and hardware.

  • Easy integration
  • Data analytics
  • Secure payment
  • 100% EMV and PCI compliant
  • Same day funding

Track Time, Leave and Attendance in a Snap: LINGA Schedules

Employee scheduling is one of those time-consuming tasks that all managers contend with. LINGA Schedules, allows you to set up shifts, manage time-off requests, confirm availability, and send schedules and staff alerts all with one cloud-based tool.

  • Time-saving
  • Global access
  • Automated alerts
  • Easy use

Leverage High Volume Calls, Centralize and Scale Your Restaurant: LINGA Call Center

The perfect call center application for accepting and routing orders from a single location. Linga Call Center provides you with the tools to manage a large volume of customer engagements easily.

  • Easy setup & maintenance
  • High volume capacity
  • Smart routing
  • Analytics & reports on calling patterns
  • Full integration with loyalty programs
  • 24/7 support

Organize Your Kitchen & Reduce Mistakes: LINGA Kitchen Display System (KDS)

A kitchen display system can simplify order management for a restaurant. Whether you’re looking to send orders faster, improve communication, measure speed, and reduce mistakes, Linga KDS is the right solution for you.

  • Kitchen command center
  • Smart display technology
  • Faster service
  • Analytics & reports on cooking time

Increase Production, Reduce Overhead: LINGA C-Kitchen

Growing your business requires automation. LINGA C-Kitchen, or cloud kitchen, software helps businesses get more things done with fewer resources and provides high-quality food&service while reducing the overall cost for operators.

  • Central reporting
  • Consolidated data
  • Easy management
  • Smart & organized inventory system
  • Large scale food production

Manage Your Restaurant with SMS Text Alerts: LINGA Text Alerts

Updating your staff has never been easier. LINGA Text Alerts helps you to keep your entire team on the same page with quick alerts and automated notifications sent to their mobile devices.

  • Staff notifications
  • Reporting alerts
  • Last-Minute updates

Are you ready to enjoy the benefits of LINGA rOS®?

? Create New Revenue Streams
? Make Better Business Decisions
? Increase Profits
? Provide the Best Customer Experience
? Automate Time-Consuming Tasks
? Improve Employer Experience

START YOUR FREE TRIAL AT HERE!

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