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Benseron ™ Officially Announces the Launch of the First Ever Free Cloud-based iPad POS System Linga POS™

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When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant.

Customer preferences call-in order Vs Online orders

Benefits of Online Ordering

According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back.

Cons to Online Ordering

Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush.

Benefits of Call-in & Call Center Ordering

Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs.

With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them.

Cons to Call Center Ordering

Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur.

When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours.

Relevant Blogs:-

Online Ordering, What Happens if I Don’t Offer It?

Online Ordering - Why Restaurants Should Start Now

Why Your Restaurant Needs an Online Ordering System

Text Content:

When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant.

Customer preferences call-in order Vs Online orders

Benefits of Online Ordering

According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back.

Cons to Online Ordering

Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush.

Benefits of Call-in & Call Center Ordering

Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs.

With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them.

Cons to Call Center Ordering

Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur.

When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours.

Relevant Blogs:-

Online Ordering, What Happens if I Don’t Offer It?

Online Ordering - Why Restaurants Should Start Now

Why Your Restaurant Needs an Online Ordering System

Stripped Content: When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant. Benefits of Online Ordering According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back. Cons to Online Ordering Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush. Benefits of Call-in & Call Center Ordering Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs. With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them. Cons to Call Center Ordering Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur. When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours. Relevant Blogs:- Online Ordering, What Happens if I Don’t Offer It? Online Ordering - Why Restaurants Should Start Now Why Your Restaurant Needs an Online Ordering System Word Count: 643 Estimated Reading Time: 3 Minutes

Benseron Information Technologies, Inc., the company known for developing robust, POS systems that are custom-tailored for retailers and restaurants, has just released their newest product, Linga POS™, the first ever free cloud-based iPad POS System. Linga POS is the first breed of Cloud POS solutions to utilize Benseron’s proprietary Master Sync feature which allows devices to communicate without Wi-Fi, internet or a cloud server. This feature changes the game on so many levels, as there will be no downtime on iPad devices, unlike other Mobile POS systems in the industry.
Linga POS is a state of the art solution that combines some of the most sophisticated cloud technologies of Google™ and Amazon™ with the world’s best known brand of consumer devices – Apple™. With its open architecture and big-data ready database structure. The structure can also support unlimited data with its auto-scaling architecture. This enables unlimited historical data to be kept and stored, and analyzed for predictive and prescriptive analytics. It gives retail stores and restaurant owners the detailed information they need to make the right decisions for their operations in real time. Whether it’s one store with one iPad, or a multi-national franchise with thousands of branches and unlimited iPads, Linga POS will be able to speed up their operations unlike other mobile POS systems.
Linga POS is built on an Open Platform Enterprise Cloud Application, so anyone can sign-up for Linga POS from anywhere in the world. The process is simple: download the Linga app, choose your language and currency, add your menus and start taking orders within minutes. Traditional POS systems can take a minimum of 2 weeks to set up, but with Linga POS the process is simplified and streamlined to get a business up and running in minutes not weeks.
Linga POS also integrates with Internet of Things (IOT) devices like security cameras, thermostat controls, door entry systems and similar Smart Technology. Linga POS has full integration with Google Nest™ devices that will provide customers the convenience of managing their business remotely. With a click of a button they can lock their doors, change the temperature of their rooms and manage other tasks from the Linga POS back office portal.
Onur Haytac, CEO of Benseron IT, has been immersed in developing smart technology solutions for over 20 years. His intense passion drives him to bring innovation and new technology to the point of sale market, and he has made it a personal goal to reduce the cost of that technology. Because of their commitment to this goal, Benseron will offer their basic edition plan for free and offer the other edition plans at cost. This also supports the company’s mission strategy of helping restaurant owners grow their business with enterprise products like Linga POS. “It has been my personal journey to bring new technology to the market place with the intention of helping business owners achieve their dreams.” said Haytac.
Linga’s pricing structure is significantly lower than major competitors and the customers will not be required to sign any long-term contracts. “We wanted to give anyone the power of this app to run their business. Linga POS is the first of its kind, with a game-changing business model to match. Merchants can sign up online for free, and download the product.” relayed Haytac.
The Linga app will only be available in iOS and will be available in the Apple Store. Apple was chosen because of its unprecedented security, and its accessibility around the world as a hardware platform with support already in place. Linga POS is a multilingual application and can translate into 30+ different languages including German, Chinese, English, Arabic, Hebrew, Polish, Turkish, Spanish, and Portuguese etc. It can also support all of the world’s currencies. Linga POS even offers direct Point-to-Point Encryption, EMV Integration and also PCI Compliant.
Linga POS has a very robust inventory management control for restaurant owners, where the system will calculate the cost of each menu item by calculating the food recipes. It supports the total fulfillment process and automatic generation of purchase orders from low stock items. Linga POS has more modules which will help customers speed up their operations and allow them to see the strengths and weaknesses of their business model.
Haytac believes that Linga POS encompasses all of his initial intentions for the product, and has truly exceeded his expectations. “Point of Sale business is my never-ending passion. Being able to understand the requirements of every restaurant and retail store operator and combine the latest architecture, technologies and extensive features into this product, makes it a true art form. The word Linga is derived from a Sanskrit word meaning “divine energy”. Linga POS was created with the intention of bringing Zen back to business owners, and I believe it does that, and so much more for our clients. Linga POS will bring serious competition to iPad based MPos market.” Haytac said. To learn more about Linga POS, get started here at https://www.lingaros.com

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