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Eco-Friendly Restaurant: 5 Ways to Join the Green Movement

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When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant.

Customer preferences call-in order Vs Online orders

Benefits of Online Ordering

According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back.

Cons to Online Ordering

Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush.

Benefits of Call-in & Call Center Ordering

Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs.

With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them.

Cons to Call Center Ordering

Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur.

When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours.

Relevant Blogs:-

Online Ordering, What Happens if I Don’t Offer It?

Online Ordering - Why Restaurants Should Start Now

Why Your Restaurant Needs an Online Ordering System

Text Content:

When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant.

Customer preferences call-in order Vs Online orders

Benefits of Online Ordering

According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back.

Cons to Online Ordering

Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush.

Benefits of Call-in & Call Center Ordering

Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs.

With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them.

Cons to Call Center Ordering

Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur.

When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours.

Relevant Blogs:-

Online Ordering, What Happens if I Don’t Offer It?

Online Ordering - Why Restaurants Should Start Now

Why Your Restaurant Needs an Online Ordering System

Stripped Content: When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant. Benefits of Online Ordering According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back. Cons to Online Ordering Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush. Benefits of Call-in & Call Center Ordering Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs. With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them. Cons to Call Center Ordering Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur. When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours. Relevant Blogs:- Online Ordering, What Happens if I Don’t Offer It? Online Ordering - Why Restaurants Should Start Now Why Your Restaurant Needs an Online Ordering System Word Count: 643 Estimated Reading Time: 3 Minutes

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McDonalds, KFC, Subway, and Starbucks have all started adding more eco-friendly practices to their restaurants. What’s your restaurants’ Eco-Friendly Score? Having a sustainable restaurant is not only good for the environment but can also help bring in more business and save money. Check out our five tips on how to make your restaurant eco-friendlier.
Modern ideas for resource management have paved the way for paperless receipts, paper straws and reusable cups (which by the way are great for marketing). They have changed the way businesses affect the environment. This new focus is a product of a more eco-conscious consumer. The millennial generation has brought upward trends in healthy eating and more sustainable living conditions. Businesses, such as restaurants, must adhere to in order to stay relevant and appealing.

Use Non-Toxic cleaning products instead of chemicals.

Among the top factors a restaurant considers when it comes to cleanliness is the clean-up protocol. Frankly, there are more restaurant cleaning products that are toxic than natural non-toxic options, and costs can run high oneco-friendly cleaning products. However, with the right kind of inventory tracking system you can cut waste and maximize time to make-up for the added costs. Browsing online you will see a plethora of new, and more affordable, options to get your restaurant eco-approved.
Tip: When you are shopping around, look for the Green Seal label, Environmental Choice Program label, Greenguard label, or the Chlorine Free Products Association label.

Buy Sustainable Equipment

Using efficient equipment in your restaurant is a decision that will pay for itself. While it’s very easy for a restaurant to rack up costs when it comes to electricity. Even though costs can start high, having energy efficient equipment will create a sustainable restaurant and consequently it makes less of an impact on the environment. Look for things like high-efficiency toilets, energy star appliances, and eco-friendly refrigeration equipment. Small details can make a difference as well, such as making sure all your equipment like POS system terminals, lights, and ovens are turned off at the end of the day.
Did you know? The ENERGY STAR program for commercial buildings helped businesses and organizations save nearly $10 billion in energy costs in 2016, contributing to a savings of over $150 billion since 1992.

Go paperless as much as possible.

Brace yourself, the digital age is upon us! The focus many businesses have begun to really adopt is reducing paper, as it is easier than ever. Receipts can lead to pretty significant costs and are no longer necessary. Customers will almost always prefer a digital receipt that can be emailed or sent via text message to their phone. Aside of the clear benefits to the environment and all our wonderful trees, it is a more secure way of keeping records. Does your POS system allow you to send digital receipts? If not, you should consider one that does. Another way to reduce printing is to install kitchen order display screens. These screens show kitchen staff pending orders in real-time, instead of using paper print outs that can be misplaced, or incorrectly filed.
Tip: Try cutting your paper advertising campaigns and move your time and marketing dollars online. There are more affordable options you can use like AdWords, Facebook, Instagram, YouTube and others.

When you save water, you save money.

Just like paper, water is a resource that can be costly for businesses that do not monitor it carefully. Water costs can easily add up in a restaurant. Did you know that letting a faucet run for five minutes can waste around 10 gallons of water and uses enough energy to power a 60-watt light bulb for 18 hours? These small habits in the kitchen, or an unattended washroom sink that is left running can all contribute to a yearly expense that is not necessary. Checking that piping and plumbing is in good conditions is another commonly avoided maintenance duty for restaurants. However, it is critical to check all the restaurant’s pipes for leaks. A leaky faucet can lead up to thousands of gallons lost per year.
Tip: Other ways to conserve water is to only serve water to guests who ask for it, only run the dish washer when it is full, and only thawing food in the refrigerator instead of under a faucet.

Support a cause, community service campaign, or start your own!

Giving back and caring about the environment is the hottest trend, and that’s great news! People love hearing about good causes that their favorite business is involved with, and it helps build customer loyalty. By promoting good causes and eco-friendly ways of running your business you will be leading by example and building good publicity. Don’t forget to spread the word of your eco-friendly practices through social media and other marketing platforms as well as you may gain a fan just by appealing to a viewer’s beliefs. According to an Ohio State University study 8 to 10 consumers are willing to pay more for a “green” dining experience. Start spreading the word of your eco-friendly business today.
Tip: Once your restaurant has implemented a green strategy, make sure to list your restaurant in green business directories that can be found online. While this by itself is not a green activity, it helps you attract green-conscious customers and proves your legitimacy by having your name listed in legitimate, useful directories.

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