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Eliminate Credit Card Processing Fees with LINGA Cash Discounting Program

Content:

When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant.

Customer preferences call-in order Vs Online orders

Benefits of Online Ordering

According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back.

Cons to Online Ordering

Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush.

Benefits of Call-in & Call Center Ordering

Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs.

With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them.

Cons to Call Center Ordering

Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur.

When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours.

Relevant Blogs:-

Online Ordering, What Happens if I Don’t Offer It?

Online Ordering - Why Restaurants Should Start Now

Why Your Restaurant Needs an Online Ordering System

Text Content:

When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant.

Customer preferences call-in order Vs Online orders

Benefits of Online Ordering

According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back.

Cons to Online Ordering

Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush.

Benefits of Call-in & Call Center Ordering

Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs.

With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them.

Cons to Call Center Ordering

Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur.

When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours.

Relevant Blogs:-

Online Ordering, What Happens if I Don’t Offer It?

Online Ordering - Why Restaurants Should Start Now

Why Your Restaurant Needs an Online Ordering System

Stripped Content: When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant. Benefits of Online Ordering According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back. Cons to Online Ordering Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush. Benefits of Call-in & Call Center Ordering Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs. With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them. Cons to Call Center Ordering Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur. When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours. Relevant Blogs:- Online Ordering, What Happens if I Don’t Offer It? Online Ordering - Why Restaurants Should Start Now Why Your Restaurant Needs an Online Ordering System Word Count: 643 Estimated Reading Time: 3 Minutes

eliminate-credit-card

If you are sick and tired of the rising costs of accepting credit cards and want to keep more of your revenue without raising prices, the right solution is ready: LINGA Cash Discounting Program!

In the restaurant industry, every dollar counts. Knowing how to circumvent the cost of credit card processing fees (often up to 4%) can save you a bundle over time and make a real impact on your growing restaurant’s bottom line. 

There is a way that you can, in effect, pass credit card processing fees to customers paying by credit card and pass savings on to your cash-paying customers: Cash Discount Programs.

What is Cash Discounting? 

Cash Discount works by providing customers with a cash and credit price. With a cash discount program, restaurateurs add the percentage increase in their menu, so the menu reflects the credit card price already, and when cash is presented, a discount would be performed. There is no limit on how much the menu can be increased, or the discount offered to cash-paying customers. Customers who pay with cash receive a discount, and this helps restaurateurs encourage them to pay cash and eliminate their credit card processing fees. Customers still have the option to pay by credit card, so they can be flexible and choose whatever payment method they want at any time.

Is it Legal to Offer Cash Discounts?

One of the most frequent questions that have been asked about cash discounting programs is, “Is it legal?” 

The answer is yes. Cash Discount programs are legal in all 50 states per The 2010 Dodd-Frank Law, in the Durbin Amendment, which states that businesses are permitted to offer a discount to customers as an incentive for paying with cash. 

LINGA Cash Discounting Program

Linga rOS®, the world’s first complete cloud-based restaurant operating system, is optimized to support both Cash Discount and Zero-Fee programs, regardless of payment processor. LINGA Cash Discounting Program is the best way to offset some or all of your processor fees and fully compliant with guidelines from Visa, Mastercard, and processing regulations. You need to notify all your customers of the program via simple signages, and Linga rOS® makes sure the receipt identifies how much of a cash discount each customer receives.

How does it work? Everything is fast and easy!

1. Regardless of your payment processor, LINGA rOS® provides you the technology to support the True and Compliant Cash discount that the card brands approve.

2. First, you ask your customers if they would like to receive a discount by paying with cash. 

3. If yes, you collect the cash and eliminate the credit card processing fees. 

4. If no, customers still have the option to pay by credit card so you can process the transaction like before.

Linga Cash Discount Features 

Keep More Revenue: Lower or Eliminate fees without raising prices. Keep more of your revenue.

Processor Agnostic: Linga rOS® is processor agnostic and can support daily or monthly discounts.

Receipt Notifications: Receipt Notifications: Linga rOS® can automatically add “you can save $X buy paying cash” on the receipt.

Multi-Payment Support: Works for all payment types; Credit, debit, cash, gift cards, and more.

Linga Cash Discount Benefits

Eliminate Credit Card Processing Fees: Credit card fees can be a major overhead both for growing restaurant chains or small businesses. The main attraction to LINGA’s cash discount program is that you can keep more of your sales revenue without raising prices. With the cash discount program, you can use these funds to make emergency purchases, expand your operations & marketing efforts, or grow your savings.

Cash discounts can set you apart from competitors: The digital age we are in has made restaurant customers more informed and more empowered than ever before. They have much higher expectations and have more choices. The more options you provide your customers, the more you stand out from your competitors. Giving your customers an opportunity to save money with cash discounting programs is one of the best ways to differentiate your restaurant and improve customer retention.

Simplifies the Payment Process: LINGA Cash Discount Program simplifies the payment process both for you and your customers. Paying cash reduces data breaches, fraud, chargebacks and pricing disputes significantly.

Provides Immediate Access Crisis Fund: Offering cash discounts incentivizes more cash payments. When your customers pay with cash, you receive the payment instantly. This means faster access to the funds for you as processing times are eliminated. These savings can help you at crisis times or can be used to improve your business.

So, how you can implement the LINGA Cash Discount program:

  • – Discuss your interest with your processor
  • – Establish your pricing based on a reduced cost for cash customers and use a percentage to increase your menu prices.
  • – Place signs near your front door letting customers know you offer discounts when paying cash.
  • – A simple setting in Linga rOS® Back Office adjusts the discounts associated with paying cash.
  • – At check out, Linga rOS® prints a receipt confirming how much customers would have saved by paying cash.
  • – Linga rOS® supports various processors, or we can recommend one that supports Cash Discount or Total-Fee Elimination programs if those are right for your business.

Want to learn more and try the LINGA Cash Discount Program?

Contact us! 

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