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Memorial Day Promotion Ideas for Restaurants

Content:

When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant.

Customer preferences call-in order Vs Online orders

Benefits of Online Ordering

According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back.

Cons to Online Ordering

Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush.

Benefits of Call-in & Call Center Ordering

Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs.

With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them.

Cons to Call Center Ordering

Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur.

When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours.

Relevant Blogs:-

Online Ordering, What Happens if I Don’t Offer It?

Online Ordering - Why Restaurants Should Start Now

Why Your Restaurant Needs an Online Ordering System

Text Content:

When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant.

Customer preferences call-in order Vs Online orders

Benefits of Online Ordering

According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back.

Cons to Online Ordering

Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush.

Benefits of Call-in & Call Center Ordering

Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs.

With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them.

Cons to Call Center Ordering

Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur.

When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours.

Relevant Blogs:-

Online Ordering, What Happens if I Don’t Offer It?

Online Ordering - Why Restaurants Should Start Now

Why Your Restaurant Needs an Online Ordering System

Stripped Content: When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant. Benefits of Online Ordering According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back. Cons to Online Ordering Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush. Benefits of Call-in & Call Center Ordering Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs. With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them. Cons to Call Center Ordering Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur. When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours. Relevant Blogs:- Online Ordering, What Happens if I Don’t Offer It? Online Ordering - Why Restaurants Should Start Now Why Your Restaurant Needs an Online Ordering System Word Count: 643 Estimated Reading Time: 3 Minutes

Memorial Day 1

Memorial Day is considered the unofficial start of the summer season. It’s the first holiday of the season that quite a few people get off from work, and schools either take the day off or they are out for the summer. It’s a federal holiday for people to remember individuals who have served in the U.S armed forces. Most people turn their Memorial Day into a Memorial Day weekend, where they will put themselves in holiday mode for the whole weekend. This holiday is a great time for restaurant owners to promote their business and bring in more foot traffic. It’s also a great time to show your customers that your business will be around for the summertime. Read our eight promotion ideas that are sure to add flavor to your restaurant this Memorial Day.
1. Specials for Veterans
This is what the holiday is all about. What better way to honor these individuals and their families than to offer a promotion strictly for these individuals. It’s another way of saying thank you to these brave individuals for their service. You can offer a free meal, percentage off, or even a drink on the house. You don’t want to deny anyone who asks to participate in this promotion either. If you make the process hard, then you will get a lesser amount of people who participate and thereby creating a negative image for your restaurant.
2. Kid Attractions
Kids can bring in a lot of business to your restaurant on Memorial Day. You should consider implementing incentives likes video games including p4rgaming.com boosts, art shows, clowns, or coloring contests. Remember most kids are out of school for summer, and parents want a place they can take their children. Especially during Memorial Day, parents are looking to take their children to a place that has a light feel.
3. Hold an Outdoor Event
It’s the beginning of summer, and if the weather is nice, people want to be outside for Memorial Day. You can do things like a cooking contest, fireworks, or even live music. If you decide to hold an outdoor event during evening hours, you will want to make sure you invest in the right lighting. No one likes eating in the dark, and with the right lighting, you can even enhance your customer’s experiences.
4. Change the Menu
It’s the start of summer, and people want to see summer inspired dishes. That means anything on the grill or things that are picnic inspired. Don’t be afraid to use Memorial Day as a way to introduce new dishes either. If your restaurant gets busy, it’s a perfect time to see if you should feature the dish for a longer period. For the adult customer, you can create a Memorial Day-themed drink menu. You can find many red, white, and blue drink recipes that your customers are sure to enjoy.
5. Decorate
It’s important you decorate for any holiday at your restaurant. People want to feel patriotic on Memorial Day. You can hang American flags around the restaurant, or even pictures of local veterans you are honoring. You can give your customers flags or flag pins at a very minimal cost. So you don’t overdo the patriotism, you will also want to add some summer decorations to your restaurant. If you have a nice outdoor space, you should add some plants and some string lights to give your guests a nice summer feel.
6. Social Media
Whether you decide to host an event or just offer discounts, you will want to blast whatever you’re doing on social media. You can make an event on Facebook for people to RSVP too and post pictures of menu specials to be featured. Twitter is a great platform for using a special code in your posts for customers to share to receive Memorial Day discounts. You can also have people post a veteran’s picture, and have a drawing to get people involved with you on different platforms.
7. Giveaways
Who doesn’t love a good giveaway? If you give something away that is Memorial Day themed, it will create a memorable experience for the customer. Your giveaway doesn’t have to be anything extravagant either. Glasses, t-shirts, or key chains are great examples you can use. As long as it’s useful and in good quality, your customers will appreciate it. However, you will want to make sure your branding information is located on it somewhere.
8. Charity Donations
According to the Bureau of Labor Statistics, the unemployment rate for veterans in 2016 was 4.3 percent. Being a veteran is not easy, and many people need assistance. Everyone likes an opportunity to give back to society. Memorial Day is a great way to get your customers to donate to their favorite local veteran charity. If you expect it to be a day with high foot traffic, you can also promote you will be donating a certain percentage or amount of sales.
Conclusion
Start your summer season right with having the right promotion at your restaurant. It’s important you pick something that specifically fits your restaurant and that your customers will enjoy.

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