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Why More Restaurants Are Buying Food Locally

Content:

When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant.

Customer preferences call-in order Vs Online orders

Benefits of Online Ordering

According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back.

Cons to Online Ordering

Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush.

Benefits of Call-in & Call Center Ordering

Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs.

With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them.

Cons to Call Center Ordering

Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur.

When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours.

Relevant Blogs:-

Online Ordering, What Happens if I Don’t Offer It?

Online Ordering - Why Restaurants Should Start Now

Why Your Restaurant Needs an Online Ordering System

Text Content:

When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant.

Customer preferences call-in order Vs Online orders

Benefits of Online Ordering

According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back.

Cons to Online Ordering

Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush.

Benefits of Call-in & Call Center Ordering

Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs.

With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them.

Cons to Call Center Ordering

Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur.

When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours.

Relevant Blogs:-

Online Ordering, What Happens if I Don’t Offer It?

Online Ordering - Why Restaurants Should Start Now

Why Your Restaurant Needs an Online Ordering System

Stripped Content: When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant. Benefits of Online Ordering According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back. Cons to Online Ordering Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush. Benefits of Call-in & Call Center Ordering Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs. With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them. Cons to Call Center Ordering Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur. When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours. Relevant Blogs:- Online Ordering, What Happens if I Don’t Offer It? Online Ordering - Why Restaurants Should Start Now Why Your Restaurant Needs an Online Ordering System Word Count: 643 Estimated Reading Time: 3 Minutes

Local Sustainable Food
Local Sustainable Food

Local, sustainable food is trending right now, and more and more restaurants are adopting the concept. It’s not just fine dining restaurants adopting it either, quick service and fast casuals are also participating. The millennial generation was a huge influence on this trend, and eating healthier is here to stay. Purchasing bulk ingredients from commercial farms might seem like the easier option, but you could be missing out on not just a huge customer base but much more. Below are the reasons why restaurants are going local for their food.
It Tastes Better
The bottom line, the fresher the ingredients, the better the food will taste. Commercially grown fruits and vegetables are engineered to travel over longer distances. Usually, your grandma’s chocolate cake tastes better coming out of the oven than buying a pre-packaged cake from the grocery. Additionally, the chemicals commercial farms put on their foods for long distance can make a difference when it comes to taste. When it comes to small, local farms, produce and other items are usually sold within 24 hours of being harvested so using chemicals is usually not necessary for consumers.
Great for Marketing
Have you ever heard a customer complain about eating food from local farms or gardens? The idea of eating locally grown and sustainable food tells a story. The more you advertise or market your local concept, the more people that will come running. According to the National Restaurant Association, 57 percent of adults say they look for limited-service restaurants that serve locally sourced food, while 45 percent say an important factor is the availability of organic or environmentally friendly food. People automatically associate this with a higher quality product. “Farm-fresh” and “locally grown” are currently buzz words that are creating engagement in restaurant market.
Great for the Environment
Think about it, locally grown food cuts down on an airplane, automotive or other shipping methods. According to the EPA, crop and livestock production for food contribute 9% to greenhouse gas emissions. Ever heard of the greenhouse effect? Too many greenhouse gas emissions don’t allow the earth to soak up enough of the sun’s energy. The Greenhouse effect is not a bad thing, but what we are experiencing is an increased Greenhouse effect and Earth is getting warmer and warmer. Even cutting emissions from a small percentage of a contributing factor can make a huge difference to Earth’s environment.
Great for the Local Economy
Usually, money spent within your own community is reinvested with other businesses and services within your same community. Restaurant owners pay the farmers who grow the food, then the farmers pay their employees, and those employees pay their personal bills. When your restaurant partners with local food growers, the community as a whole benefit. A successful partnership means having an adequate number of jobs. It also doesn’t hurt to create and foster effective relationships within the local community.
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Costs
It’s a common misconception that locally grown foods are more expensive than buying commercial food items. In some places, local food can be cheaper because of lesser transportation costs. Sometimes locally grown food can be a little more expensive, but the food is fresher. Remember, you get what you pay for. If you shop around locally, you also have a higher likelihood of finding deals and discounts. Large commercial farms usually don’t like to give away too much when it comes to pricing for individual buyers. They are able to effectively able to generate the product in a large size and have clients from far away they work with.
Creates Healthy Consumers
Healthy customers are usually happy customers, and happy customers create more profits. When fruits and vegetables are ripe they are usually at their healthiest. When you can bring a 24 hour farm to table process rather than a week’s time period, it can make a huge difference. Even if your customers change nothing else about their ordering patterns, this can still make a world of difference for their diets.
Preserves the Small Farm Name
Small farms are dwindling, and are being pushed out by strip malls and residential neighborhoods. When you support or do business with a small farm it helps them stay in business. Small farms are also able to grow some food items that large commercial farms can handle. Customers may be more likely to try a restaurant that mixes up the ingredients on the menu.
Creative Menu Options
Most people recommend changing up your menus, and a great way to do that is on a seasonal basis. There are some food items that grow continuously all year. However, many restaurant owners like being able to get creative and design a menu of what’s in season. They, in turn, tie that into what’s growing locally. Say you live in the area where Bell peppers are in season during the summer. It would be trendy if you mixed bell peppers into your menu.
Local Means More Knowledge
Working with a local farmer vs. a commercial or large wholesale farm is a completely different type of relationship. Good local farmers know exactly how the food was planted, and what it took for it to grow. When a local farmer is able to communicate that to the restaurant owner, it goes an extra mile with the restaurant customer, and they ask something like, “How were these amazing onions grown?” Gardening and effective sustainability are hot topics right now, so you never know who or when they will ask.

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