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How to Bring Luck to Your Restaurant for St. Patrick’s Day

Content:

When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant.

Customer preferences call-in order Vs Online orders

Benefits of Online Ordering

According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back.

Cons to Online Ordering

Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush.

Benefits of Call-in & Call Center Ordering

Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs.

With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them.

Cons to Call Center Ordering

Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur.

When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours.

Relevant Blogs:-

Online Ordering, What Happens if I Don’t Offer It?

Online Ordering - Why Restaurants Should Start Now

Why Your Restaurant Needs an Online Ordering System

Text Content:

When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant.

Customer preferences call-in order Vs Online orders

Benefits of Online Ordering

According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back.

Cons to Online Ordering

Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush.

Benefits of Call-in & Call Center Ordering

Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs.

With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them.

Cons to Call Center Ordering

Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur.

When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours.

Relevant Blogs:-

Online Ordering, What Happens if I Don’t Offer It?

Online Ordering - Why Restaurants Should Start Now

Why Your Restaurant Needs an Online Ordering System

Stripped Content: When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant. Benefits of Online Ordering According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back. Cons to Online Ordering Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush. Benefits of Call-in & Call Center Ordering Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs. With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them. Cons to Call Center Ordering Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur. When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours. Relevant Blogs:- Online Ordering, What Happens if I Don’t Offer It? Online Ordering - Why Restaurants Should Start Now Why Your Restaurant Needs an Online Ordering System Word Count: 643 Estimated Reading Time: 3 Minutes

How to Prepare Your restaurant for St. Patrick's Day
How to Prepare Your restaurant for St. Patrick's Day

8 Tips on How to Prepare
We are almost halfway through March, and that means St. Patrick Day is drawing closer and closer. It’s an exciting time for restaurants and bars to partake in one of the busiest times of year. It’s when the leprechauns, green giants, and shamrock dressed patrons come out to enjoy a great heritage.
St. Patrick’s Day started in the early 17th century as an Irish holiday to celebrate the death of Saint Patrick and the arrival of Christianity to Ireland. Historically, it was also the day that Lenten restrictions on eating and drinking were lifted. Today it is a global holiday involving parades, festivals, good food, and good drinks. In the U.S. it’s one of the highest revenue earning days for bars and restaurants. Check out our eight tips below on how to prepare and bring luck to your restaurant for St. Patrick’s Day.
1. Decorations
Before you begin planning your decorations, make sure you research some of the holiday’s heritage. You don’t want anything that goes with another holiday out and confusing people. Some great St. Patrick’s Day decorations would include things like green glow sticks, green shamrock paper cutouts, leprechaun hats, etc. Don’t be afraid to go all out with St. Patrick’s Day and remember it only comes once a year!
2. Food
When most people think of St. Patrick’s Day, they tend to think of alcohol more than food. It’s surprising, but back when the holiday first started; the Irish were much more famous for their food. Don’t be afraid to add some Irish dishes or accents to your menu. People love dishes like Shepard’s pie, corned beef, and cabbage. Irish food can be very inexpensive and easy to make for a large volume of customers. You can also make the food fun and serve green eggs, green sandwiches, etc.
3. Drinks
Having a theme with your drink menu is crucial for St. Patrick’s Day. People want to see green beer, Irish car bombs, and four leaf clovers around their glasses. If your restaurant doesn’t serve alcohol, don’t worry! You can serve mint milkshakes and green soda as a way to promote St. Patrick’s Day. You can even incorporate your alcoholic or non-alcoholic drinks into themed specials.
4. Contests/Events/Entertainment
It’s not enough to hang shamrock cutouts around your restaurant. St. Patrick’s Day is known as one of the wildest holidays during spring. You have to create a fun atmosphere where people want to stay and get lucky! You will want to do some research on some good Irish music. The Irish have a wide selection of dancing and drinking songs to surely get your customers laughing and joining in on the fun. In addition to music, you may want to consider doing some contests and giveaways. For contests, you could do trivia or costume contests, and give away free drinks or meals for winners.
5. Marketing
Promote, promote, and keep promoting. No one is going to know about your St. Patrick’s Day festivities unless you put it out there. If they do, they just think it’s nothing special and just like every other St. Patrick’s Day event. It’s important to market your restaurant for St. Patrick’s Day before, during, and after the event. Start with sending out social media posts and invites that say what the event will be about. You can also add that there will be food and drink specials. You shouldn’t add exactly what those specials will be until your event is only 1 or 2 days away. That way, the excitement is always growing. Once your event closes, it’s important to do some press releases and additional social media to say how good the event went.
6. Staff
Do you have enough staff to handle such a large event? You never want to be understaffed during a large event, especially during a holiday. It’s important your staff is well-trained and considerate of all guests. You always want to be prepared for glasses breaking, people fighting, and messes being made. Next, ensure your staff is dressed themed or in green attire with your brand. Tell your staff to do what they can to add to the experience, but not make any trouble with the customers. It’s never good if your staff decides to drink with customers.
7. Equipment
If you prepare for St. Patrick’s Day properly than you expect and prepare for a large crowd. Whether you will be serving people in only a bar, or both a bar and a restaurant it’s important to have all necessary serving equipment. Ensure your POS system is up-to-date with the latest functionality. With today’s POS system you can manage your promotional events, inventory, transactions, and table turnover from one central location. You wouldn’t want even one area crashing during a high volume event.
8. Inventory
Don’t leave your inventory levels to luck! When you have large crowds, it can bring unexpected highs and lows of inventory. It’s important to analyze a few metrics so you come as close as you can to unexpected crowd levels. Take a look at the previous year, how much did you spend and how much did you use. Were you under volume? Or Are you over volume? Most places generally stay the same from year-to-year. However, you may need to do some additional research if a heavy amount of competition recently moved into the area, or food prices increased heavily.

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