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Fuel Your Food Truck

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When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant.

Customer preferences call-in order Vs Online orders

Benefits of Online Ordering

According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back.

Cons to Online Ordering

Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush.

Benefits of Call-in & Call Center Ordering

Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs.

With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them.

Cons to Call Center Ordering

Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur.

When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours.

Relevant Blogs:-

Online Ordering, What Happens if I Don’t Offer It?

Online Ordering - Why Restaurants Should Start Now

Why Your Restaurant Needs an Online Ordering System

Text Content:

When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant.

Customer preferences call-in order Vs Online orders

Benefits of Online Ordering

According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back.

Cons to Online Ordering

Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush.

Benefits of Call-in & Call Center Ordering

Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs.

With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them.

Cons to Call Center Ordering

Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur.

When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours.

Relevant Blogs:-

Online Ordering, What Happens if I Don’t Offer It?

Online Ordering - Why Restaurants Should Start Now

Why Your Restaurant Needs an Online Ordering System

Stripped Content: When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant. Benefits of Online Ordering According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back. Cons to Online Ordering Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush. Benefits of Call-in & Call Center Ordering Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs. With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them. Cons to Call Center Ordering Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur. When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours. Relevant Blogs:- Online Ordering, What Happens if I Don’t Offer It? Online Ordering - Why Restaurants Should Start Now Why Your Restaurant Needs an Online Ordering System Word Count: 643 Estimated Reading Time: 3 Minutes

A Beginner's Guide In Starting & Running Your Food Truck
A Beginner's Guide In Starting & Running Your Food Truck

Important Note: Linga does not provide or sell Food Truck services or financial products.

The popularity of food trucks started growing rapidly about 8 years ago in the New York and Los Angeles markets. In their 2016 forecast, the National Restaurant Association said that roughly two in five restaurant operators believe food trucks will become more popular within their segment. It could be many people are seeking inexpensive alternatives to their meals or they enjoy the convenience and ambiance of going to a food truck.
Many restaurateurs say that owning a food truck business can be harder than owning a restaurant. Food truck businesses can be easily affected by things such as weather, parking competition, and high start-up costs. However, if you have the drive and creativeness, owning a food truck may just be for you. Check out these seven areas of owning a food truck that can help start and run your food truck business.
Food Truck Theme
Your food truck should be consistent with anything and everything you do. Start with your food truck brand, and composing a theme around that brand. Then your menu should match your restaurant’s theme. So for example, you do a food truck that is German; it would be a good idea to serve German food. Your theme and feel of your food truck should be a way of setting you apart from your competition, and distinguishing your name to your customers.
Menu
There are many factors that go into planning a successful menu for a food truck. It’s important to look at costs, food preparation time, food presentation, and customer feedback. Some restaurant operating systems can help you keep track and improve in these areas. Food trucks can also vary when it comes to food genre. However, many food truck owners find it more beneficial to only specialize in one type of food. Here are some questions to ask yourself if you are unsure of how you want to sell your food:
1. Should I go with already prepared food?
2. If so, what types of foods are easy to transport?
3. What types of food are proportional to my overall budget?
4. What times of day do I want to serve food?
5. What types of food are convenient to customers?
6. What types of foods can I cook the best?
7. What are popular foods in the area?
The Market
It’s important to find a good location for your food truck. Some examples to consider would be shopping malls, tourist hot spots, offices, empty parking lots, or city parks. All of these places house great demographics and are large open spaces that will surely bring success to your food truck. The benefit is that your business can change location at any time to increase traffic to your food truck. It’s also important to be able to accept multiple types of payments. Some crowds may not have cash, others may want to pay with mobile payment apps such as Venmo, CashApp, or Zelle.
Depending on your market, you may also want to consider doing private events and festivals. Food trucks are better for beautiful weather seasons. So consider private events and festivals as a way to offset any income in the off-season.
Advertising
Just having your food truck name on the outside of the truck does not qualify as having enough advertising. Start by reaching out to people in the area who work in the food industry, and get your name out there online. Promote events, discounts, and any special programs to get a following. You don’t have to spend a lot of money advertising. Just by adding more of a presence on social media will surely gross your business. If you stick to certain areas and promote them then you will see your business grow with repeat customers.
Customer Experience
Customer experience is vital when having a successful food truck business. It’s true what they say, “great customer service fuels your food trucks.” Before you open your food truck, make sure your staff is well trained for not just proficiency, but also a demeanor that leaves the customer feeling appreciated and satisfied. Additionally, a big part of the customer experience is cleanliness. Everyone wants to eat at a clean place, and staying on top of cleanliness keeps you prepared for any surprise health inspection visits. Having a friendly atmosphere entices customers to keep coming back to your food truck, and spreading good word-of-mouth.
Equipment
Since many food trucks go out of business, it’s very easy to buy used or affordable equipment online. Food truck owners usually end up selling their equipment for a lot less than what they ended up initially paying for it. Look for easy-to-use automated systems that can help with ordering, costs, and sales. Today’s average consumer prefers to use cards over cash so be sure to look at various POS options to give your customers the convenience they deserve. POS systems can be a big asset when your food truck is just starting.
There are many options or venues when it comes to purchasing your food truck. You can look in online classifieds; lease a truck or even partner with another company as a franchise. Then once you have the truck, customize the exterior and interior to your food truck’s theme. Additionally, it’s important to find sturdy equipment that fits nicely in your truck to give your staff enough working room.
Permits
Depending on your location, it can be a long time before you can get a food truck permit. It’s important to apply for your permit early so nothing holds up your opening day.

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