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How to Prepare Your Bar for Large Events – Mardi Gras Style

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When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant.

Customer preferences call-in order Vs Online orders

Benefits of Online Ordering

According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back.

Cons to Online Ordering

Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush.

Benefits of Call-in & Call Center Ordering

Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs.

With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them.

Cons to Call Center Ordering

Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur.

When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours.

Relevant Blogs:-

Online Ordering, What Happens if I Don’t Offer It?

Online Ordering - Why Restaurants Should Start Now

Why Your Restaurant Needs an Online Ordering System

Text Content:

When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant.

Customer preferences call-in order Vs Online orders

Benefits of Online Ordering

According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back.

Cons to Online Ordering

Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush.

Benefits of Call-in & Call Center Ordering

Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs.

With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them.

Cons to Call Center Ordering

Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur.

When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours.

Relevant Blogs:-

Online Ordering, What Happens if I Don’t Offer It?

Online Ordering - Why Restaurants Should Start Now

Why Your Restaurant Needs an Online Ordering System

Stripped Content: When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant. Benefits of Online Ordering According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back. Cons to Online Ordering Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush. Benefits of Call-in & Call Center Ordering Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs. With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them. Cons to Call Center Ordering Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur. When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours. Relevant Blogs:- Online Ordering, What Happens if I Don’t Offer It? Online Ordering - Why Restaurants Should Start Now Why Your Restaurant Needs an Online Ordering System Word Count: 643 Estimated Reading Time: 3 Minutes

How to Prepare Your Bar for Large Events - Mardi Gras Style
How to Prepare Your Bar for Large Events - Mardi Gras Style

Does your bar get stuck in chaos when a large event happens? How a business handles itself during chaos or large events says a lot about the business. Mardi Gras is the perfect event to take lessons from if you need help in preparing for a large bar event or turnout. If you don’t know what Mardi Gras is, it’s a celebration of events that lasts from the Twelfth Night and ends on Ash Wednesday. Mardi Gras is most popular for its events in New Orleans, Louisiana every year. This is an event much larger than spring break. Parades, great food, and live music are only some of the events that tie together an overall great time. As more than one million people descend on the Louisiana streets, Mardi Gras is where bartenders in New Orleans show their skills and showcase their talents. It’s a great event to dissect on how bars should handle large events. Check out these six concepts to keep you prepared for large bar events.

Prepare Before

It’s important to stay well-stocked during your bar’s business hours. You never want to run out of your most popular drink or you risk the party going down the street to your competition. It takes more than just filling your refrigerators with beer, wine, and liquor. It’s important to have a system that analyzes popular drinks over others versus hours of the day or days of the week. Make sure you have the right equipment to house your inventory and that it’s in full working order.
POS System
Today’s POS system offers an automated solution that is essential for the success of every bar. Depending on the model, it can keep track of bar inventory, sales transactions, customer tabs, and much more. When there is large bar events, it calls for the ability to handle multiple transactions and the need to prevent any potential theft. POS systems range in price but there are a variety of systems on that market that are affordable.
Monitor
It’s easy to get distracted when your bar is full for an event. Pour levels are an easy thing to get out of hand when it comes to costs. You never want to jip your guests, but keeping your pours consistent is always the way to go. Jiggers are great for you or your staff to practice with; they are a great tool for newer bartenders to easily measure alcohol amount.
Control the Environment
Alcohol is a risky business, and it’s important to take liability seriously. It’s very easy for the environment in a bar to get out of hand. Look at the French Quarter in New Orleans; it’s a whole street of bars. With alcohol flowing, it can be easy for guests to get angry for numerous reasons. Make sure you or your bartenders stay professional, and it’s best to keep guest conversation short. Have them trained in alcohol-related safety issues. In places that are packed full of people, the air can easily get warm, and tensions can run high. Your guest’s comfort is of the highest importance in a packed environment.
Offer Options for Everyone
Not everyone at the bar’s large event is there to drink alcohol. Some are there as designated drivers or just there to enjoy the event. In New Orleans, there are many people who walk down the French Quarter without drinking a drop. It’s important to add options on the menu for virgin drinks. It not only promotes safety, but also adds to the customer experience.
Add Some Pizzazz to the Event
Mardi Gras has various events visitors can take part of. It’s about parades, contests, live music, etc. Don’t be afraid to add any local bands to the event or other entertainment. It will keep the guests interested, and who knows, your crowd size could grow even more for the next event. Spread the word of your events through social media and watch your followership grow. Social media is great because it’s free and very easy to get the word out.
Keep it Clean
Millions of Americans get sick every year, and a primary vessel for this is through the mouth. Even though your bar is packed to the brim of people, it’s never a good idea to skip any of your cleaning duties including you and your staff’s personal hygiene. Here are a few key areas to always keep track of:
A. Ice
• Ice can easily be contaminated by food bins, buckets, or drinks stored in the ice. Be sure to keep ice stored by itself. At the end of the day, be sure to melt the ice and clean the ice bins.
B. Bar Surfaces
• It’s important that bar look clean to patrons, and many bars mistakenly attempt to keep bars clean with only their bar rags. With no solution, the bar rag is just spreading around bacteria. Be sure to keep disinfectant and sanitizer by the bar and clean the floor and mats regularly.
C. Glassware
• Nothing is worse than going to bar and getting served a fogging glass or one that has stains on it. Glasses should be washed with a working dishwasher, and should never be carried by the rim.
D. Garnishes
• Fruit or most other garnishes run the risk of spoilage, and they should be handled with the upmost care. Garnishes should be covered and refrigerated, and to be never handled without clean hands.

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