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Restaurant Marketing Checklist

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When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant.

Customer preferences call-in order Vs Online orders

Benefits of Online Ordering

According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back.

Cons to Online Ordering

Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush.

Benefits of Call-in & Call Center Ordering

Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs.

With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them.

Cons to Call Center Ordering

Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur.

When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours.

Relevant Blogs:-

Online Ordering, What Happens if I Don’t Offer It?

Online Ordering - Why Restaurants Should Start Now

Why Your Restaurant Needs an Online Ordering System

Text Content:

When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant.

Customer preferences call-in order Vs Online orders

Benefits of Online Ordering

According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back.

Cons to Online Ordering

Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush.

Benefits of Call-in & Call Center Ordering

Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs.

With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them.

Cons to Call Center Ordering

Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur.

When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours.

Relevant Blogs:-

Online Ordering, What Happens if I Don’t Offer It?

Online Ordering - Why Restaurants Should Start Now

Why Your Restaurant Needs an Online Ordering System

Stripped Content: When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant. Benefits of Online Ordering According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back. Cons to Online Ordering Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush. Benefits of Call-in & Call Center Ordering Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs. With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them. Cons to Call Center Ordering Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur. When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours. Relevant Blogs:- Online Ordering, What Happens if I Don’t Offer It? Online Ordering - Why Restaurants Should Start Now Why Your Restaurant Needs an Online Ordering System Word Count: 643 Estimated Reading Time: 3 Minutes

Restaurant Marketing Checklist
Restaurant Marketing Checklist

Got a lot of empty tables but you offer top quality food and service? You are in the right place if you are looking to attract more customers to your restaurant. Restaurant marketing has changed tremendously over the years, especially in the digital sector. Successful marketing for your restaurant involves marketing tactics inside and outside the restaurant.
Can you check all ten boxes from our marketing list below?
? Website
In today’s digital world, people often find the restaurant they want to go to by visiting the website first. A good website gives hours of operation, directions, menu costs, and customer testimonials. Potential customers want the ability to see what’s on the menu, and also get a glimpse inside the restaurant to see if they would enjoy the atmosphere of the restaurant. It’s also not a good to run much online advertising if you don’t have a website, because you don’t have a place to direct a person to after they click on the ad.
? Social Media
According to the Indexer team, Social media marketing is great for restaurants because it offers numerous avenues to promote different aspects of the restaurant. You can advertise on Facebook, Instagram, and Twitter with ease to bring thousands of people to your website and restaurant. With Facebook, you can promote exclusive offers, contests, and events, all at little to no costs. Instagram is great for showcasing photos of menu items and using hashtags so your restaurant is searchable. Since Twitter has short character limits, it’s a good idea to emphasize links to your website or menu.
? SEM/SEO
Want your customer’s to find your website when they Google your name? Then search engine marketing and search engine optimization are very important for your restaurant. Search engine marketing means running pay-per-click ads on Google or other search engines. The ads show up at the top and bottom of the search results page. Search engine optimization is getting your website to show on the top of the organic search results page. The organic search results are right below the first three or four paid ads. Having superior SEO ranking takes time, because you are building up trust with the search engine. It’s a good idea to start SEO San Diego as soon as you can.
? Online Ordering
Having online ordering is a cost-effective way to reach a larger audience. Today’s POS technology offers online ordering functionality that you can tie directly with your website. Having an online ordering system will increase your overall website traffic, without a doubt. Online ordering comes with spaces for writing messages and a phone contact. Additionally, having a well-structured website may entice the user to explore other areas about your restaurant.
? E-mail marketing
E-mail marketing is a great tool to build and sustain customer loyalty. Sending out emails constantly puts your restaurant or brand in front of the customers, even if it’s just a quick open and close of the email. If you are on a budget, there are a few email marketing providers that let you send thousands of emails with little to no charge. For example, Constant Contact allows you to send unlimited emails for only $20/month. Most restaurants spend a great deal of their marketing budget on email efforts because of the volume of exposure.
? Traditional Advertising
Newspapers, magazines, and TV commercials aren’t dead yet, and it’s important to hit your potential customer at every angle. Events at your restaurant are a great thing to share through traditional advertising. Holding events that benefit the local area are a great thing to promote on TV and print. They show your restaurant benefiting society, which ultimately puts trust in in local resident’s minds.
? Menu
Your menu is what people see right before they decide to eat at your restaurant. The menu is an essential part of your restaurant, and it’s important that it is professionally done. A professionally done menu doesn’t just have ingredients listed next to menu items, but also sections that feature upcoming events and special offers. For in house, takeout, and delivery it’s important your contact information is on the menu. Takeout and delivery menus also are great for direct mail marketing efforts.
? Uniforms
It’s important for your restaurant to have uniforms for your staff. Whether your restaurant is fine dining or fast food, it’s important that your guests can tell the difference between staff and other guests. Staff uniforms can be a great marketing initiative if they are made properly. It’s a good idea to ensure the uniform has your restaurant branding information, and that they are kept clean at all times. A good uniform lets people put a face to your restaurant’s name.
? Package Design
The popularity of delivery and takeout is growing, and it’s only right that package designs grow as well. Even though most restaurant packaging is thrown out after consumption, it still is a form of communication between the restaurant and its customer. Your delivery or takeout package says a lot about your restaurant. Your packaging should be durable and have a clear representation of your restaurant’s branding information.
? Events
Events are always a great way to bring in more customers and expand your marketing efforts. You can have events for holidays, tastings, or local charities. Try doing an event at least once a month and mix it up for different demographics in your local neighborhood. After any of your events, you will want to send out press releases to local news outlets too add more exposure to your marketing efforts.

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