waitlist

linga_kiosk

linga_inventery

kds

alerts

linga-go-logo

linga_olo

linga-pay

qr-pay-logo

marketing-logo

insights

schedules

linga_loyalty

cds

c-kitchen

call-cnt

caller-id

tip-card

/ BLOG

Linga Adds 17 New Countries to Its Global Processing Network

Content:

When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant.

Customer preferences call-in order Vs Online orders

Benefits of Online Ordering

According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back.

Cons to Online Ordering

Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush.

Benefits of Call-in & Call Center Ordering

Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs.

With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them.

Cons to Call Center Ordering

Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur.

When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours.

Relevant Blogs:-

Online Ordering, What Happens if I Don’t Offer It?

Online Ordering - Why Restaurants Should Start Now

Why Your Restaurant Needs an Online Ordering System

Text Content:

Benefits of Online Ordering

Cons to Online Ordering

Benefits of Call-in & Call Center Ordering

Cons to Call Center Ordering

Relevant Blogs:-

Online Ordering, What Happens if I Don’t Offer It?

Online Ordering - Why Restaurants Should Start Now

Why Your Restaurant Needs an Online Ordering System

Stripped Content: When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant. Benefits of Online Ordering According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back. Cons to Online Ordering Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush. Benefits of Call-in & Call Center Ordering Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs. With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them. Cons to Call Center Ordering Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur. When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours. Relevant Blogs:- Online Ordering, What Happens if I Don’t Offer It? Online Ordering - Why Restaurants Should Start Now Why Your Restaurant Needs an Online Ordering System Word Count: 643 Estimated Reading Time: 3 Minutes

By Marketing News

Linga rOS®, the world’s first cloud-based restaurant operating system, recently added 17 more countries for processing to serve its restaurant customers, expanding its digital services to 48 countries.

Linga rOS® is the first all-in-one cloud-based restaurant operating system with every feature needed to run a business efficiently. Including a set of integrations such as Online Ordering, QR code-based menus, virtual kiosks, and Linga Pay, Linga rOS® offers all the business tools that restaurant operators need the most. Linga rOS® is now available in 48 countries helping restaurants to keep up with ever-changing customer expectations.

The future is contactless

Contactless payments were already growing in popularity before the pandemic simply because of the increasing demand for fast and easy-to-use services and better customer experience. While many countries were moving towards a digital payment ecosystem and away from cash payments, the new social distancing and hygiene rules have hastened the transition on a global scale. According to the 2020 Annual U.S. Debit Card Market Data Review, contactless usage has grown 150% since March 2019, and 45% of US consumers now prefer to shop at stores that have contactless POS.

Linga’s contactless ecosystem, including online ordering, virtual kiosk, QR code-based menu, and contactless payment modules, offers a more secure, more efficient, and faster order & checkout process to restaurant customers.

Online Ordering drives the future of the restaurant industry

Linga’s gamechanger product Linga OLO is an online ordering tool that comes integrated with Linga rOS®. With seamless features (branded mobile app, website ordering, auto menu sync, marketing assistance, data analytics, and customer loyalty programs) only designed for restaurants in mind, Linga online ordering is a perfect choice for restaurants to start accepting orders from online customers looking for delivery options nearby.

Fast, easy, and safe payment processing with Linga Pay

Linga Pay offers businesses a fast, easy, and secure payment process with 100% EMV and PCI compliant programs. With trackable and transparent contactless payment services based on consumer data, Linga provides solutions (Secure and high-speed processing, customer insights with data analytics, funding options based on customer needs, etc.) that address the unique needs of its customers.

QR Code Menu & Virtual Kiosk Technology: A genius way to unlock contactless dining

The virtual Kiosk & QR code-based menu is another innovative tool designed by Linga for restaurants to respond quickly to customers’ needs for safety, speed, and convenience. With virtual kiosks placed inside or outside restaurants, guests can scan the QR code from any camera and mobile-enabled device to view the menu, order, and pay just in seconds. Linga virtual ordering model allows businesses to support the safety of their community while providing more and better options for their customers to re-engage.

Linga continues its growth journey globally

Adding 17 more countries to its expanding network, Linga continues its inclusive and sustainable growth globally. Linga is now present in 48 countries with its digital ordering services for restaurants to prepare them for the future restaurant industry.

Learn more at: https://www.lingaros.com/global-processing-network/

Contact us: https://www.lingaros.com/contact-us/

About Linga rOS®

Launched early in 2015, Linga rOS® is a cloud-based restaurant operating system that provides every essential business tool in a single package to run a successful restaurant business. Including a set of integrations such as point of sale, easy online ordering, self-service kiosk, loyalty&reward program, inventory management, KDS, customer display, waitlist, central kitchen&warehouse, caller ID, simple scheduling, and call center, Linga rOS® is an innovative response to the demand for a one-stop solution for restaurant owners. Linga restaurant operating system allows businesses to leverage technology to streamline operations, increase revenue, and improve guest experiences.

Marketing / About Author

Linga Adds 17 New Countries to Its Global Processing Network

Linga rOS®, the world’s first cloud-based restaurant operating system, recently added 17 more countries for processing to serve its restaurant customers, expanding its digital services to 48 countries.

The future is contactless

BUSINESS TYPES

RETAIL

MODULES

MODULES

COMPANY

PARTNER

RESOURCES