/ BLOG

Restaurant Franchising: What You Need To Know!

Content:

When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant.

Customer preferences call-in order Vs Online orders

Benefits of Online Ordering

According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back.

Cons to Online Ordering

Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush.

Benefits of Call-in & Call Center Ordering

Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs.

With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them.

Cons to Call Center Ordering

Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur.

When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours.

Relevant Blogs:-

Online Ordering, What Happens if I Don’t Offer It?

Online Ordering - Why Restaurants Should Start Now

Why Your Restaurant Needs an Online Ordering System

Text Content:

When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant.

Customer preferences call-in order Vs Online orders

Benefits of Online Ordering

According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back.

Cons to Online Ordering

Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush.

Benefits of Call-in & Call Center Ordering

Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs.

With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them.

Cons to Call Center Ordering

Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur.

When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours.

Relevant Blogs:-

Online Ordering, What Happens if I Don’t Offer It?

Online Ordering - Why Restaurants Should Start Now

Why Your Restaurant Needs an Online Ordering System

Stripped Content: When it comes to restaurant ordering methods, online and call-in orders have continued to gain popularity amongst diners. Whether it is out of convenience or order accuracy, there are many benefits to both solutions. In this blog, we will discuss the pros and cons of both online ordering and call-in options to help you determine what is best to implement at your restaurant. Benefits of Online Ordering According to Zippia, online ordering accounts for almost 50% of all restaurant sales. Adding an online ordering option opens your business up to more potential and returning diners who prefer this method. In addition to consumer demand, online ordering helps to avoid input errors from your staff. Since the customer is entering in their information, they can add special instructions, input dietary restrictions, and any additional instructions to improve overall order accuracy. If you have a loyalty rewards program, you can enable customers to earn and redeem their points online, elevating the customer experience. With research suggesting that a 5% increase in customer retention can lead to a 25% to 95% increase in profit, having an online ordering solution is imperative to keep customers coming back. Cons to Online Ordering Although order accuracy and brand visibility are significantly improved through online ordering, there are a few downsides to this method as well. One issue, in particular, is order timing. When a restaurant is experiencing a rush, they may not have time to update the order status, making guests believe their food will be ready sooner than it actually is. In this case, you will need a system that automatically updates your order throttles so you can run a tight ship, even during a rush. Benefits of Call-in & Call Center Ordering Call centers are becoming the norm in the restaurant industry. They provide the perfect solution for businesses that are short-staffed, have rush hours, or don’t want to hire someone full-time. With a live operator on the other line, you won’t miss a single customer call, even during peak periods, saving your bottom line. This provides your floor staff more time to focus on dine-in customers and their needs. With LINGA’s Call Center module, your call agents can input customer orders straight from their laptops to your point of sale system and kitchen display. This way, if a customer calls back with an edit to their order, the agent can apply the changes, which will then be implemented, notifying your kitchen staff of the new status. With the right call center, your restaurant can improve overall kitchen efficiency, leading to higher customer satisfaction. Another advantage call-in orders have is the live customer service diners receive versus simply ordering online. When a customer picks up the line to order, it is another opportunity to build a relationship with them. Cons to Call Center Ordering Although call centers can improve workflow, if it does not have a secure connection between your point of sale system and the call agent, it can be more trouble than it is worth. Without a two-way connection to your POS, if a customer calls in with an order change, an in-house employee will have to manually edit the ticket or notify the kitchen, taking precious time away from dine-in guests. When in a dinner rush, this is the last thing you want to occur. When it comes to call-in versus online ordering, we believe that both options working in tandem are the best solution for a bustling restaurant, especially if you are a pizzeria. With online ordering, you can gain more loyal customers and increase your brand’s visibility, and with call-in orders, you can increase kitchen productivity and keep up with peak rush hours. Relevant Blogs:- Online Ordering, What Happens if I Don’t Offer It? Online Ordering - Why Restaurants Should Start Now Why Your Restaurant Needs an Online Ordering System Word Count: 643 Estimated Reading Time: 3 Minutes

Restaurant Franchising
Restaurant Franchising

Are you thinking of owning your own restaurant? Are you unsure if you want to go at it alone? There are many different types of restaurant ownership. One of the most common types is the restaurant franchise. Restaurant franchises have had huge success over the years. They bring a much safer approach than with independent restaurants. Getting into a restaurant franchise is best if you do not want to go at the venture alone. Before buying a restaurant, be informed about the type of restaurant you want to own and the type that best fits your goals.
The restaurant franchising system didn’t really start to boom until the 1950s. It was Ray Kroc who was with McDonalds, who introduced the uprising. In 1960, the International Franchise association was created in an effort to unite and protect the unified boom of franchise owners.
There are many categories of franchising, but today the main franchise model involves the franchisor granting the right to use their name and sell its products. Do you know the pros and cons of buying a restaurant franchise?
What are the Pros?
It’s important that the franchise you choose have good standing behind its name. Brand recognition is huge when determining the success of a restaurant franchise. There is a large volume of new businesses that fail, and already having a well-known brand makes starting out that much easier. Usually with franchises, people know what they are getting before they entered the restaurant. For example, if you go into any Subway around the world, you are sure to have the same or similar meal as any other location in the world. A well-established name gets you an already established customer base. Brand recognition also leaves out worry when it comes to the restaurant name, décor, or menu items.
Franchise Training & Support
A great thing about owning a franchise is that most corporate offices provide extensive training and support. It could be anything from an online help center to offering additional advertising dollars. McDonalds is probably most well-known for their training and support. Did you know McDonalds has Hamburger Universities all around the world for restaurant training? Their facilities house 13 teaching rooms, 300-seat auditoriums, 12 interactive educations team rooms, 3 kitchen labs, and state-of-the-art service training labs. McDonalds was the first company to ever develop a worldwide training center.
Financing
Most new restaurants need a good sized loan to get their restaurant open. Owning a franchise can sometimes make it easier to receive business financing than owning an independent restaurant can be. Independent restaurants have a much higher failure rate, and they don’t have the corporate backing that restaurant franchises do.
Marketing
Having successful marketing and advertising takes time and money. It can be a struggle for independent restaurants to compete with franchises and their marketing, especially within their first year. With owning a franchise, you already have access to corporate marketing materials. For example, McDonalds corporate spent about $1.43 billion dollars in advertising in 2015. They spent that marketing budget on numerous advertising platforms.
Lower Risk
If your corporate franchise has been successful in other areas, then you have a high chance that your restaurant will be successful in your area. If you were an independent restaurant, starting with a blank slate, you really don’t know how your restaurant will perform because you are starting with a brand new name. Sure, you can do your research, but with such unpredictable industry, it can be a heavy worry to bear.
Franchise Location
When you own a franchise, the franchise owner typically assists in finding a location for your restaurant. Some corporate franchises even have large departments who work specifically for finding good restaurant locations. They look at market trends, competition and demographics. After all, a business’s location is a make or break factor in its success.

What are the Cons?

Franchise Costs
When you’re buying franchise, you are also buying a restaurant. Depending on the franchise, you could be looking at paying royalties, advertising fees, a high initial franchise fee, or even restaurant remodels to keep up with franchise standards. The thing with franchises is that your expected to make all of your initial investments back sooner than with an independent restaurant. Make sure you budget for any unexpected costs food spoilage or theft.
Franchise Standards
Most well-known franchises have standards you have to keep. Depending on the franchise can determine how much freedom and creativity you have with the brand. If you have a certain restaurant design in mind it might not live up to franchise standards. When a franchise contract is signed, the restaurant owner is promising to uphold and carryout every aspect of the franchise brand. If for any reason that is broken, then the franchise agreement is broken as well.
Employee Turnover
Usually employees are paid very little in franchise businesses. With most franchises, the money mostly goes to sustaining the franchise and keeping up with new standards. In turn, this leads to a high employee turnover rate. Keeping and finding new employees is a constant struggle with restaurant franchises.
Is this for you?
The secret to any good franchise is the sweat that goes into it. Owning your own franchise can be a very rewarding venture, but it can take a set of special skills to enjoy. The food business has produced some of the most successful people because of their drive and hard work.

Privacy Preferences
When you visit our website, it may store information through your browser from specific services, usually in form of cookies. Here you can change your privacy preferences. Please note that blocking some types of cookies may impact your experience on our website and the services we offer.